029 2033 0330
Sector
- Professional
Swansea, SA7
26,800 SQ FT
Project Overview
Having been recommended by two separate business, TCH approached us in November 2022 to provide a proposal to design their new contact centre, occupying 26,800 SQ ft in Swansea Enterprise Park.
The Brief
- An environment that would inspire staff and create a WOW factor
- An environment that would promote their ‘caring’ culture
- 3 separate Training Rooms, 2 of which could be made into 1 large room
- Desking for 538 operatives
- 3 Directors Offices
- Various offices for Training, HR, IT and Reception
- A boardroom to accommodate up to 16 people with connectivity to the TV’s
- Between 5 to 8 Meeting Rooms / 1 to 1 Rooms Locker space for each member of staff
- A Breakout Area
- Various Collaboration and Touch Down Areas
The overall process incorporating your extensive question and answer ‘sessions’, the various designs created, the detailed costing proposal and your delivering the vision on site, has been exemplary.
– DEPesh Nathwani, Director, The Consumer Helpline (TCH)
